Computer World Canada Magazine

SOFT WARE

BRIEFS
Identity management:

a sale, and customers have one login through Bell’s Web site to access all their Bell services, from cellular to satellite TV.

^Bruce ^Daly, ^director ^of^OFFICE ²⁰⁰⁷ ^professional ^services ^deliveryDELAYED CA sees opportunities _with _Bell _Security _Solutions _inOffice 2007 has hit another delay Ottawa, said in an interview that and will now probably ship a BY JEFF JEDRAS concepts to understand, a grow- defence,” said Senf. on the retail side the average few months later than previ- ing desire to federate security He added while it’s a growing time to close a complex sale ously expected, Microsoft said this While analysts see confusion in across the business will lead to market, there’s a way to go for across multiple business lines has month. Microsoft is delaying the the market around identity and slower but more durable growth it to really take off. But with dropped from 30 minutes to less product so engineers can better access management technology, in identity and access manage- the need to manage identities than 15 minutes. More strikingly, incorporate feedback from the 2. 5 CA executives told reporters ment. across services only increasing as the cost to manage a password million Office 2007 beta testers, in Toronto recently that the “This is not a problem adoption of technolo- change went from $7 to seven the company said. For business company sees this as the software you can solve by fixing gies like SOA increases, cents, with online self-service customers, this means that Office company’s next big growth area. architectural holes Senf said he does see password maintenance replacing is now expected by year’s end, a CA Canada’s general manager, in Windows, this is growth potential. the need to call the helpdesk, few months later than the previ- Joanne Moretti, said security has actually a problem that Despite the saving between $4 million and $6 ously announced October target been a major driver for CA in you need to deal with complexities around million annually. date. For consumers, the Office Canada over the past year. architecturally and deployment, companies Daly said Bell had been ship date is now “early 2007.” She said customers increas- systematically at an are making use of involved with other identity and Previously, Microsoft had been ingly want one console to manage enterprise level,” said identity management access management projects and aiming to deliver the consumer security and network events in a Swainson. “It’s a real technology today. Bell had templates and processes in version in January. Last month, business context, so fewer people bugger to fix.” ^{CA president and CEO}Canada began using place, including an adoption kit Microsoft CEO Steve Ballmer said can manage the infrastructure. David Senf, manager ^{John Swainson}CA’s eTrust SiteMinder to help users through the change. the consumer launch of Vista John Swainson, CA’s president of Canadian applica- product four years ago Still, he said it was a complicated could slip past his company’s and CEO, added the enterprise is tion development and infrastruc- when it was Netegrity SiteMinder, undertaking.

January launch date. moving away from point solu- ture soft ware with IDC Canada in and today Bell has implemented As important as the implemen-tions toward broad management Toronto, said there’s a disconnect single sign-on across three main tation is laying the groundwork

MUNICH LINUX A tools that measure both the avail- in the marketplace between what areas. first, said Daly, particularly the REALITY, SAYS CITY ability and the security of service, identity and access management Internal users and retirees directory consolidation.

The City of Munich has insisted it and help companies understand is and what it can deliver for the have one login to access all As well, Daly said it’s important is on track with its massive Linux what it costs them to deliver each organization. internal systems, from human to understand the business drivers migration, in the face of claims in service so they can align cost to “We’re seeing confusion in the resources to employee benefit for the project from the start, the German Senate that the project business value. marketplace around what [it is] sites, no longer needing to login whether your goal is better service seemed to have failed before it On the security side, Swainson and why should I be investing to multiple systems to do their delivery or cost reductions. ever got off the ground. Under the said while anti-virus and anti- in it, and shouldn’t my secu- jobs. Retail partners in Bell’s “It’s a journey; it’s not some- LiMux project, which commenced spam adoption has grown more rity focus be around anti-virus, storefronts have one window into thing you just turn on,” said Daly. in 2004, Munich is migrating quickly because they are easier anti-spam, spyware and network all the systems needed to close 063458

14,000 desktops from Windows to a custom Linux distribution run- ^ning ^mostly ^open-source ^software. ^progress ⁱⁿ ^the ^system, ^document-However, last month a senior gov- ing feedback and generating new _ernment _IT _official _told _the _Senate CRM gives PSC ^together ^a ^more ^organized ^andstreamlined front-end to our sales _process,” _said _{Davis. client} _leads _and _insights.that the migration had ground to a PSC looked at offerings from Lukas Szczurowski, Atum’s ^halt, ^citing ^an ^inside ^source. ^Peter ^director ^of ^business ^and ^product^Hofmann, ^director ^of ^the ^LiMux ^development, ^said ^there ^are ^aproject, begs to differ. The project’s the big picture ^companies ^like ^{Salesforce.com} ^{and Microsoft,} ^but ^Davis ^said ^noneof them were a good fit. “A lot of number of things that set Luxor prototype client operating system these guys were selling a drink apart. One is that customers was presented to the public at the Company picks Toronto firm over of water from a fire hydrant, and aren’t required to sign a contract. end of May, and the city is now in were giving us functionality and Instead, they pay month to month the middle of testing application Microsoft, Salesforce.com BY JEFF JEDRAS bells and whistles that didn’t really and last month in advance, software with 100 users, Hofmann reflect [our] needs,” said Davis. ^told ^Heise, ^a ^German ^IT ^news W ^hile ^companies ^like ^PSC ^sold ^its ^Canadian ^operations ^A ^team ^from ^Atum ^came ^{in Siebel,} ^Microsoft ^six ^months ^ago ^but ^it ^was ^through ^with ^members ^of ^PSC’s ^Canadian “^A ^lot ^of ^these^{organization,} ^this ^month._and _{Salesforce.com} _the _Canadian _division _that _it _division _for _a _demo, _and _DavisPALM SETTLES guys were selling a might come to mind was introduced to Atum Corp., said it had a product that was DISPUTE WITH first when thinking of customer a Toronto-based CRM developer already 75 per cent of the way to _XEROXdrink of water from _relationship _management _(CRM) _and _reseller. _meeting _PSC’s _needs.After nine years of court battles, soft ware, PSC Industrial Services The Canadian division had An initial roll-out company- a fire hydrant.” _— _DavisPalm Inc. has agreed to pay chose a product from a small been working with Atum for a wide began last August and was

US$22.5 million to Xerox Corp. to Toronto company to automate its number of years and using its completed this spring. putting the onus of the deploy- settle a dispute over technology North American sales force. Luxor on-demand CRM product Davis points to an annual ment on Atum and encouraging for writing notes on the touch Based in Houston, PSC when the U.S. parent company company initiative called Market the company to really understand screen of a PDA. Xerox filed a law- Industrial Services works in the began looking for a company- Sweep, where the sales force is each client’s needs. He added suit against Palm in 1997, claiming industrial cleaning, environmen- wide CRM tool. challenged to touch base with 500 Atum also gives clients the option that the handwriting-recognition tal services and transportation At the time, Davis said PSC to 600 clients in two months, to of bringing the Luxor suite in- technology that Palm called Graf- industries with US$520 million didn’t have any kind of CRM illustrate Luxor’s impact. Last year house and hosting it in their own fiti infringed a Xerox technology in annual revenue and 110 sales tool, relying on everything from it was a difficult, cobbled-together data centre once deployed and known as Unistrokes. The settle- offices across the United States. Microsoft Excel to sticky notes to exercise, but this year Davis said configured, and works with each ment lets Palm continue to use the Brad Clark, PSC’s vice-presi- track sales activities. the sales team was able to easily client to customize the suite to its technology. dent of sales and marketing, said “Our challenge was to put complete 800 client calls, tracking business needs. 067547